With expanding product complexity, manufacturers increasingly have to deal with product returns and corresponding warranty obligations. Compared to new product sales, returns are much more difficult to forecast as they appear in lower volumes per product. This renders failure rates unpredictable. Since customer retention often depends on the service experienced, low service quality has a direct impact on the OEM’s overall success in the market. This holds true especially in saturated markets where diversification in service rather than in the product itself plays the decisive role.
Barkawi Management Consultants support companies in optimizing their entire reverse logistics chain. Specifically, we help customers become fast and reliable in repairing and returning products while employing their assets efficiently, keeping costs competitive and generating profit through out-of-warranty repairs.