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Net Paradigm India Private Limited - Our USP

Customer Service oriented mindset. During their induction, each customer facing employee receives a thorough training on how to service the customer right. Highlights of which include the following:

  • Respond within 24 hours of them asking us a query
  • Provide the customer a detailed Time and Action Plan at the time of receiving the order
  • Update the customer every 2 days with our standard production update sheet, so that they know what’s going on
  • In case of an exception, address the customer immediately, as opposed to waiting for the last minute and leaving them with a shock
  • Go the extra mile for the customer as they put the bread on our table
  • Use Technology – Skype and pictures work way better than traditional mails
  • Realize that the customer, who is sitting 10,000 miles away, has trusted you with their money. Given them the best service they can imagine

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